Terms of use

1. Purpose and acceptance

These terms of use govern access to the site k-iop.com and use of the K.IOP platform, published by K inventory. For paid plans, an order form or framework agreement supplements these terms and takes precedence in the event of a conflict.

Creating an account constitutes full acceptance of these terms. K.IOP addresses exclusively professionals acting in the course of their business.

2. Description of the service

K.IOP is an online operational intelligence platform that connects your data sources, cleans and reconciles them, then puts them to work as dashboards, alerts, validation workflows and conversational agents.

The scope of features depends on the plan selected (detailed on the Pricing page). The provider may change the features; any substantial reduction during the contract is announced in advance and opens a right of termination.

3. Account and access

Each user holds personal, confidential credentials. Any action taken from an account is deemed to come from its holder. Any suspected unauthorised access must be reported without delay to contact@k-iop.com.

The number of users matches the subscribed plan. Sharing one account between several individuals is not permitted.

4. Client obligations

The client undertakes to:

• hold the necessary rights over the data it processes through the platform, and ensure the lawfulness of that processing;
• inform data subjects and obtain their consent where required;
• refrain from accessing unauthorised resources or disrupting the service;
• refrain from any substantial, unauthorised extraction of the database;
• respect the quotas specific to its plan.

It is for the client to check that the answers produced by the agents are sound before any operational decision.

5. Ownership of data and content

The client remains the sole owner of the data it imports and the content it produces. The provider acquires only the hosting and processing rights strictly necessary to perform the service.

The platform, its code, its interface and its documentation remain the property of K inventory.

6. Financial terms

Current pricing appears on the Pricing page, exclusive of tax; applicable VAT depends on the billing country.

• Monthly plan: no minimum term, cancellable at any time with thirty days' notice before the next due date (see article 9).
• Annual plan: 10% discount, paid upfront for twelve months, cancellable with the same thirty days' notice before the anniversary date.
• Plan changes: effective upon confirmation, with a pro-rata adjustment.
• Payment: card or SEPA direct debit on the agreed dates; invoices available in the billing area.

When a plan limit is reached, the feature concerned becomes unavailable and a message stating so is displayed within the platform; the rest of the service continues to function normally. The client may change plan at any time to lift this limit.

Late payment incurs statutory interest penalties, plus a fixed recovery fee of 40 euros, in accordance with Article L. 441-10 of the French Commercial Code.

7. Availability and maintenance

The publisher takes reasonable steps to keep the service running. Planned maintenance is announced in advance and scheduled outside business hours wherever possible. For information, the availability rate of the servers hosting the platform is above 99 %; this describes the infrastructure and is not a service level commitment.

No quantified service level commitment attaches to the self-service plans. Only Enterprise offers, once the requirement has been assessed, may carry such commitments, set out in a specific contractual schedule.

8. Liability

K inventory's liability, under ordinary law, is capped at the amount actually paid by the client during the twelve months preceding the triggering event.

Indirect damage, loss of business, loss of profit and damage to image are excluded. No limitation applies in the event of gross negligence, wilful misconduct, or personal injury.

9. Suspension and termination

The client terminates from its billing area, with thirty days' notice before the next due date. If that notice is respected, termination takes effect on that due date. If it is not, the due date already reached is charged as normal and termination takes effect on the following due date instead.

• Example: for an annual plan, cancelling thirty days before the anniversary date ends the subscription on that anniversary date.
• Example: for a monthly plan that started on 15 February, cancelling on 14 February (less than thirty days before the 15 February due date) does not stop the 15 February charge; the subscription then ends on the following due date, 15 March.

No pro-rata refund is due, including for annual plans.

K.IOP may suspend access in the event of a serious breach (fraudulent use, security breach, persistent non-payment), after formal notice left without effect for fifteen days, save in a characterised emergency.

Reversibility: the client may export its data, in a structured, usable format, at any time up to the effective date of termination. After that date, access and data are deleted irreversibly, backups included. The thirty days' notice preceding termination is the intended window for that export.

10. Changes to these terms

These terms may be amended. Any substantial change is notified at least thirty days before it takes effect and opens, if not accepted, a right to terminate without penalty.

11. Governing law

These terms are governed by French law. Failing an amicable resolution, any dispute falls within the exclusive jurisdiction of the courts of Nanterre.